Quintica partners with Biomni, introduces Service Catalogue and Request Management

“ IT service management specialist Quintica has partnered with independent software vendor Biomni to add complementary software technologies to its service management value proposition. ”

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(eTradeWire.Org) – IT service management specialist Quintica has partnered with independent software
vendor Biomni to add complementary software technologies to its service
management value proposition. With Biomni’s Service Catalogue and Request
Management software, Quintica can provide complete IT Infrastructure Library
(ITIL) version 3-aligned solutions to enable high performance corporate IT service
delivery.

According to Ingo Tuschardt, Quintica CEO, the partnership is strategic. “As an all
encompassing Service Management solutions provider, the addition of these software
solutions equips us to not only deliver the training, certification and processes
associated with an ITIL-aligned technology environment, but also the tools to support
that environment,” he explains.

Explaining the purpose of its Service Catalogue software, Angus Gregory, Biomni
CEO, notes that as IT evolves from a supporting function to a business enabling
function, it is critical that it provides its services from the business perspective.
“Organisations face the challenge of inefficiency and high costs when requesting
goods and services from multiple sources with conflicting procedures. ITIL V3
recommends the definition of standard services in an orderable Service Catalogue as a
first step to address this issue,” he says.

The Biomni orderable Service Catalogue enables business users to request and track
goods and services and eliminates confusion and costs that can arise from different
entry methods for different request types. It also enables enforcement of provisioning
standards without requiring manual intervention.

Meanwhile, explains Gregory, the Request Management suite enables business users
to request authorised combinations of goods and services contained in the
onlineService Catalogue. These goods and services may be offered by multiple
sources of supply and not just the internal IT organisation. “In combination, these
solutions provide business users with a self-service, single point of contact interface
to not only raise service requests, but also retain visibility of authorisation and
fulfilment processes.”

Dan van der Westhuizen, Quintica business development manager, says the decision
to partner with Biomni was based on an identified need for Service Catalogue and
Request Management tools. “Delivering ITIL-aligned service management starts with
structuring services and mapping these to business needs, followed by the
establishment of processes which guide service delivery. The Service Catalogue is an
essential requirement which supports service structure, while Request Management
provides a controlled environment to support smooth execution of all requests,” he
says.

While it partners with other ISVs, Gregory says it is through consulting partners that
the skills and services which are necessary to create ITSM solutions are added to its
software products. “The value-add for the end user is enhanced; our software on its
own provides the toolsets necessary to support ITIL V3-complaint IT organisations,
while Quintica adds the process and training to achieve best practice IT services
organisations.”

Gregory adds that Biomni also looks to its partners to forge a close relationship with
clients which can be leveraged for product development and enhancement in response
to user requirements. “In the short time we have worked together, Quintica has
impressed with the depth and breadth of its ITIL V3 expertise, to the extent that we
look forward to its influence in further developments of and enhancements to our
software technologies,” he concludes.

About Quintica
The Quintica Group is a leading provider of best practice service management
solutions in the Middle East and Africa. With offices in Johannesburg, Nairobi and
Lagos (Africa) and in Dubai, UAE, Quintica enables enterprises to maintain their
competitive edge in today’s dynamic market.
Quintica sets the highest standards for implementation, integration, consultation and
support services to its customers. This ensures that IT Service Management strategies
are deployed productively and with maximum results while meeting business
objectives. For more information about Quintica, please visit www.quintica.net

About Biomni
Biomni is strategically placed within the solution portfolios of leading global service
providers including Unisys Corporation, EDS, Dell, and continues to play a vital role
within the Computacenter managed service offering. The combination of our
pedigree, present day strategic relationships, and our market focus has enabled
continued innovation most recently reflected in our newly developed Connecta, the
first of its kind Management Console that enables powerful multi-customer SLA
monitoring independently of the source of a request, and independently of the
combination of fulfillment system and/or suppliers that fulfill a request. For more
information about Biomni, please visit www.biomni.com