Answer Center America Expands with New Hires

“ ACA adds two new employees to their management team. ”

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(eTradeWire.Org) – Chicago, Ill. – Answer Center America (ACA) has hired Troy Berry as manger of customer service and Leslie Walker as manager of call center operations. ACA, a leading inbound and outbound call center, continues to expand their management team due to company growth. Both positions were created to assist ACA through this growth process.

Walker holds 15 years of leadership experience in strategic planning, telecommunication, system design and human resources management. She comes from Rush North Medical Center where she worked as director of telecommunications for more than 10 years.

“Walkers experience in the healthcare industry will be a tremendous asset to our organization.” says Trey Bynum, general manager of Answer Center America.

As manager of call center operations, Walker will oversee the operations team. Major responsibilities include implementation procedures, managing daily workforce, tracking team productivity and additional responsibilities.

In addition to Walker, Troy Berry is a recent addition to the ACA team. Coming from Navagon as director of customer service, Troy Berry brings a wealth of knowledge to the table. For more than 15 years, Berry has managed operations, new business development, CRM and technical support in call center settings.

“It’s rewarding to enter a position with such an enthusiastic team,” says Berry. “The environment here fosters a strong sense of commitment and innovation. I look forward to collaborating with my team to offer ACA customers the ultimate customer service experience.”

In his role at ACA, Berry is responsible for managing account development, implementations and management. These three functional groups outline the strategy for ACA’s entire relationship with their business-to-business client base.

“In response to the growth we’ve experienced in the past year, we realize the value of bringing in external employees to accompany our growing family of clients,” says Bynum. “Their fresh perspective and previous experience is sure to bring innovative ideas and solutions to the table.”

Berry is a graduate from the University of Iowa with a Bachelor of Science in sociology. He was raised in Ottumwa, Iowa. Walker attended DePaul University and earned her certified telecommunication technician license through AT&T. She is a native of Evanston, Ill.