Digital Dealer Conference attended by Improved Performance Solutions

“ Improved Performance Solutions will attend The 8th Digital Dealer Conference and Expo in Orlando to explain how customer service training can increase sales and dealer traffic. ”

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(eTradeWire.Org) – Warren, NJ – (February 3, 2010) Improved Performance Solutions is pleased to announce that they will be attending The 8th Digital Dealer Conference and Expo April 20th-22nd in Orlando Florida.

This year, the theme of the Convention will be “The Dealership of Tomorrrow…Today”. “We expect 50 to 60 exhibitors and are once again expecting over 500 dealership attendees in Orlando this spring. We’ve done seven of these now and have found the perfect balance of fulfilling both attendees’ and exhibitors/sponsors’ goals. There simply is no comparison or better value for your tight marketing/trade show dollars.” says Michael Roscoe, Conference Chairman.

“The speaking program will be heavy with practitioners who are having great success in their markets. We are bringing in speakers from outside the industry to help forward–thinking dealerships stay ahead of the curve”.

“I am looking forward to continuing my relationship with the automotive industry.” said Glenn Pasch, President and Founder of Improved Performance Solutions. “Customers are much more informed and their choice of dealer is going to depend a great deal on how they are treated by a dealer’s employees. Customer Service will play an even bigger role in deciding who will gain market share in 2010.”

In discussing the importance of employee development and training, Pasch said, “Many dealers are spending a great deal of energy getting people to their dealership, and my question to then would be: When your customers are ready to engage, is your team trained and ready? Excellent customer service=customer retention.”

Improved Performance Solutions is a consulting firm that specializes in developing management professionals, business teams and training structures for BDC, sales teams, call centers and customer service teams, no matter how small or large. Their focus is to provide the tools necessary for an organization’s employees to be effective and adaptable in these changing times.

Information on The 8th Digital Dealer Conference & Exposition can be found at http://www.digitaldealerconference.com/

About Improved Performance Solutions
Glenn Pasch founded Improved Performance Solutions because he deeply understands the day-to-day issues that affect an organization’s performance. He has more than 16 years of experience in the direct marketing industry, including hands-on sales training, project management, human performance improvement as well as organizational development and management consultant services.

For more information, please visit http://www.ipsforyou.com .

Contact:
Glenn Pasch
President and Founder
Improved Performance Solutions
732-261-5472
glenn@ipsforyou.com